Legal

Terms of Service

Dernière mise à jour : 4 May 2026

These Terms of Service ("Terms") govern access to and use of the AgentGate service (the "Service"), operated by AgentGate, operator of the Service ("we", "us" or "our"). By creating an account, subscribing to the Service or using the Service, you (the "Customer", "you") agree to be bound by these Terms. If you sign an order form or separate agreement (the "Order Form"), the terms of that agreement will prevail in the event of any conflict.

1. Definitions

  • "Operator": AgentGate, operator of the Service, reachable at legal@payment-guard.example.
  • "Customer": any natural or legal person who uses or subscribes to the Service.
  • "Service": the AgentGate platform accessible at https://agentgate.eu, including in particular the evaluation, hold for human review, logging and conditional execution of payment intents submitted by autonomous agents or applications.
  • "Customer Data": all data, information, payment intents, beneficiaries, policies, rules, logs and audit events provided by the Customer or generated in the course of using the Service.
  • "DPA": the data processing addendum applicable between the Operator and the Customer.

2. Purpose of the Service

AgentGate provides a control plane for evaluating, holding for human review, logging and conditionally executing payment intents issued by autonomous agents or applications. The Service does not itself move funds; it produces decisions and signals to be consumed by the Customer's payment infrastructure.

3. Acceptance and amendments to the Terms

By using the Service, you accept these Terms. We may amend these Terms; any material amendment will be notified at least thirty (30) days before it takes effect. If you do not accept a material amendment, you may stop using the Service and terminate your subscription before the amendment's effective date.

4. Accounts and access

4.1 Registration

You must provide accurate, complete and up-to-date information when registering.

4.2 Access security

You are responsible for the confidentiality of your credentials, passwords, API keys and other means of access to the Service. You must notify us without delay of any unauthorised use or suspected compromise.

4.3 Account responsibility

You are responsible for all activity carried out from your account, including by your agents, employees, contractors or connected systems.

5. Acceptable use

You agree not to:

  • use the Service to facilitate operations contrary to applicable law or regulation;
  • attempt to decompile, disassemble, reverse engineer or extract the source code of the Service, except as expressly permitted by law;
  • probe, scan or test the vulnerability of our systems without prior written authorisation;
  • use the Service to transmit spam, malware or any abusive content via webhooks, integrations or APIs;
  • resell, sublicense or make the Service available without prior written agreement.

We may suspend or restrict access to the Service in the event of a breach of these Terms or a risk to the security of the Service or third parties.

6. Pricing, billing and taxes

6.1 Pricing

Applicable fees, included quotas and any overages are set out on the site's pricing page or in your order form.

6.2 Taxes

Unless otherwise stated, prices are exclusive of taxes. Any applicable tax is the Customer's responsibility.

6.3 Price changes

We may change our pricing on at least thirty (30) days' notice. If you do not accept a change, you may terminate your subscription before it takes effect.

6.4 Non-payment

In the event of non-payment or late payment, we may suspend access to the Service after giving notice that remains unheeded for a reasonable period.

7. Customer data

7.1 Ownership

You retain all rights to Customer Data. No ownership right in that data is transferred to us.

7.2 Processing

We process Customer Data only to the extent necessary to provide, secure and improve the Service, in accordance with our Privacy Policy and, where applicable, the DPA.

7.3 No sale

We do not sell Customer Data to third parties.

7.4 Sub-processors

We may engage technical sub-processors, in particular for hosting, logging, monitoring, support or certain artificial intelligence components. Their involvement is governed by appropriate contractual obligations.

8. Service availability

We use reasonable efforts to ensure high availability of the Service. Unless a specific commitment is made in an order form or SLA annex, the Service is provided without any minimum availability guarantee. Scheduled maintenance, interruptions caused by third parties and force majeure events do not constitute a failure.

9. Security

We implement reasonable technical and organisational measures to protect Customer Data against unauthorised access, loss, alteration or unlawful disclosure.

In the event of a security incident affecting personal data processed on your behalf, we will notify you within a reasonable time and provide the information necessary to enable you to meet your own legal obligations.

10. Autonomous agents and oversight

You are solely responsible for:

  • configuring the rules, thresholds, policies and workflows used in the Service;
  • the human oversight of autonomous agents or applications that submit payment intents;
  • verifying the lawfulness, accuracy and appropriateness of decisions executed on the basis of the Service.

AgentGate acts as a control and orchestration layer. The Service does not constitute financial advice, legal advice, a custody service or a fiduciary mandate.

11. Term and termination

11.1 Term

These Terms apply for the entire duration of the Customer's use of the Service.

11.2 Termination for breach

Either party may terminate these Terms in the event of a material breach by the other party that is not remedied within thirty (30) days of written notice of such breach.

11.3 Emergency suspension

We may immediately suspend all or part of the Service if the Customer's use poses a serious risk to the security, integrity or availability of our systems or those of third parties.

11.4 End of Service and data return

At the end of the contractual relationship, the Customer may export their Customer Data for a period of thirty (30) days. After that period, we may delete the Customer Data, subject to any statutory retention obligations and applicable backup retention periods.

12. Warranties

Unless expressly stated otherwise, the Service is provided "as is" and "as available". We do not warrant that the Service will be error-free, uninterrupted or fit for any particular purpose.

Nothing in these Terms limits any rights you may have under mandatory provisions of applicable law.

13. Limitation of liability

To the extent permitted by applicable law:

  • neither party will be liable for indirect, incidental, special, immaterial or consequential damages, or for any loss of revenue, profit, data or business opportunity;
  • the total cumulative liability of each party under these Terms will not exceed the total amount paid or payable by the Customer for the Service during the twelve (12) months preceding the event giving rise to the claim.

This limitation does not apply in the event of gross negligence, wilful misconduct, fraud, personal injury or where prohibited by law.

14. Intellectual property

We retain all intellectual property rights in the Service, its software, interfaces, documentation, trademarks, logos and associated content.

Subject to these Terms, we grant the Customer a limited, non-exclusive, non-transferable and revocable right to access and use the Service during the term of their subscription.

15. Confidentiality

Each party undertakes to keep confidential the other party's non-public information obtained in connection with the performance of these Terms, and not to disclose it except where there is a legitimate need, a legal obligation or the other party's prior consent.

16. International transfers

Where Customer Data is transferred outside the European Economic Area, we put in place appropriate safeguards in accordance with applicable regulation, in particular by means of appropriate contractual clauses where required.

17. Sub-processors

We may engage service providers and sub-processors to operate all or part of the Service. We ensure that they are bound by appropriate confidentiality and security obligations.

18. Force majeure

Neither party will be liable for a failure resulting from an event reasonably beyond its control, including in particular natural disasters, conflicts, major network outages, widespread failures of third-party providers or decisions by public authorities.

19. Governing law and jurisdiction

These Terms are governed by French law. Any dispute relating to their validity, interpretation or performance falls, save for any mandatory provision to the contrary, within the exclusive jurisdiction of the courts of Paris.

20. Contact

For any questions relating to these Terms, you may contact us at: legal@payment-guard.example.

21. Miscellaneous

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in force. The failure of either party to enforce a right or provision of these Terms does not constitute a waiver of that right or provision.

Questions? Contact us at legal@payment-guard.example